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Returns & Exchanges: Complete Guide to Everything420’s Policies
Most online smoke shops make returns deliberately difficult—restocking fees up to 35%, complicated RMA processes, ignored customer service emails, and “all sales final” policies that leave you stuck with defective products.
Everything420 is a legitimate and trustworthy online smoke shop that takes the opposite approach: hassle-free returns, zero restocking fees, immediate damaged item replacement, and a 30-day satisfaction guarantee that puts your confidence first.
Here’s the complete Everything420 return policy guide covering every scenario from simple returns to damaged package claims, exchanges, lost shipments, and warranty processes. Whether you ordered the wrong size bong or received a defective vaporizer, here’s exactly how we make it right.
30-Day Return Policy Overview
The Basics: What You Need to Know
Everything420 offers a 30-day return window from delivery date on all products with these terms:
Eligible Returns:
- Unopened products in original packaging
- Unused items with all accessories included
- Products without damage or missing components
- Items within 30 days of delivery date
Return Requirements:
- Original packaging intact (boxes, cases, manuals)
- All accessories included (chargers, mouthpieces, tools, etc.)
- Products clean and unused
- No signs of wear or use
What We Cover:
- Full refund of product cost
- Original shipping costs (if item is defective)
- Return shipping label (for defective items)
What You Pay:
- Return shipping (for non-defective returns)
- Nothing else—zero restocking fees, no processing charges
Why 30 Days?
Most smoke shops offer 7-14 day return windows that expire before customers thoroughly evaluate products. Everything420’s 30-day return policy gives you time to:
- Inspect packaging and verify authenticity
- Compare products to descriptions and specifications
- Ensure all components are present
- Decide if products meet your needs
- Research product features and usage
Thirty days means you’re not rushed into decisions or stuck with products that don’t work for your needs.
No Restocking Fees—Ever
Industry standard restocking fees range from 15-35% of product cost. A $200 vaporizer return could cost you $30-$70 just to send it back.
Everything420 charges zero restocking fees on any return for any reason. The refund you receive equals exactly what you paid for the product. This policy costs us thousands monthly in processing—but customer satisfaction matters more than maximizing every transaction.
Exceptions to Standard Returns
Certain products cannot be returned due to health, safety, or legal regulations:
Non-Returnable Items:
- Opened or used vaporizers (health/sanitation)
- Used glass pieces that contacted substances
- Consumable products (rolling papers, butane, cleaning solutions)
- Intimate products (silicone pieces that contacted body)
- Custom or personalized items
- Clearance/final sale items (marked clearly at purchase)
These restrictions protect customer health and comply with regulations—we can’t resell used smoking accessories for sanitary reasons.
Important: Damaged or defective items in these categories ARE returnable/replaceable regardless of use. If a vaporizer arrives broken or malfunctions, we replace it even if you’ve used it.
Step-by-Step Return Process
How to Initiate a Return
Step 1: Contact Customer Service (Within 30 Days)
Reach Everything420 customer service via:
- Email: sales@iseverything420.com (response within 3-24 hours)
- Live Chat: Available on Everything420.com during business hours
What to Include:
- Order number (from confirmation email)
- Product name and SKU
- Reason for return (changed mind, wrong item ordered, doesn’t meet needs, etc.)
- Photos if item is damaged or defective
Step 2: Receive Return Authorization
Customer service responds within 24 hours with:
- RMA (Return Merchandise Authorization) number
- Return shipping address (Dallas or Miami warehouse)
- Return shipping instructions
- Prepaid label (if item is defective)
- Expected refund timeline
Step 3: Package Items Securely
- Place product in original packaging with all accessories
- Include RMA number on a paper inside box
- Write RMA number on exterior box (helps warehouse process faster)
- Use adequate padding for fragile items (bubble wrap, packing paper)
- Seal box securely with packing tape
Step 4: Ship Return
For Defective Items:
- Use prepaid shipping label provided by Everything420
- Drop package at USPS or UPS location
- Keep tracking number for records
For Non-Defective Returns:
- Ship via USPS, UPS, or FedEx
- Insure packages over $100 (we’re not liable for lost returns)
- Keep tracking number until refund processes
- Ship to address provided in RMA email
Step 5: Warehouse Receives Return
Our warehouse team:
- Scans RMA number when package arrives
- Inspects product condition
- Verifies all components present
- Processes refund within 1-2 business days
Step 6: Receive Refund
Refunds process to original payment method:
- Credit/debit cards: 3-5 business days after processing
- PayPal: 1-2 business days after processing
- Shop Pay: 1-2 business days after processing
You’ll receive email confirmation when refunds process, including amount and expected credit date.
Return Processing Times
| Stage | Timeline |
|---|---|
| Customer service response | Within 24 hours |
| Return shipping | 3-5 days (your responsibility) |
| Warehouse inspection | 1-2 business days after arrival |
| Refund processing | Same day as inspection |
| Refund posts to account | 3-5 business days (card)/1-2 days (PayPal) |
| Total time | 7-12 days from return shipment |
Exchange Procedures: Swap for Different Products
When to Exchange vs. Return
Choose Exchange When:
- You want a different size (smaller/larger bong)
- You prefer a different color or style
- You’d rather have a different brand of similar product
- You want to upgrade or downgrade product tier
Choose Return When:
- You don’t want a replacement product
- You’re unsure what you want instead
- You’d prefer to research more before repurchasing
- You need money back rather than store credit
How Exchanges Work
Option 1: Cross-Ship Exchange (Fastest)
For defective items, we ship replacement before receiving your return:
- Contact customer service with exchange request
- Provide photos of defective item
- We ship replacement immediately
- You ship defective item back with prepaid label
- Warehouse verifies defect when return arrives
Advantage: You receive replacement in 2-3 days without waiting for return processing.
Option 2: Standard Exchange Process
For non-defective exchanges:
- Contact customer service with exchange request
- Specify desired replacement product
- Ship original item back (you pay return shipping)
- Warehouse inspects returned item
- We ship replacement within 24 hours of inspection
- You pay/receive refund for price difference
Price Differences in Exchanges:
Exchanging for More Expensive Item:
- Pay difference before replacement ships
- Price difference charged to original payment method
Exchanging for Less Expensive Item:
- Receive refund for difference
- Refund processes to original payment method after exchange completes
Exchange Processing Timeline
Exchanges typically take 7-10 days total:
- Return shipping: 3-5 days
- Warehouse inspection: 1-2 days
- Replacement shipping: 2-5 days (via our standard shipping)
Cross-ship exchanges for defective items complete in 2-3 days since we ship replacement immediately.
See our detailed exchange policy and step-by-step process for more information about specific exchange scenarios.
Damaged Item Claims: No Questions Asked Replacement
Our Damaged Package Policy
Packages occasionally arrive damaged despite careful packaging and shipping insurance. Everything420’s damaged item policy: we replace damaged items immediately, no questions asked.
What Qualifies as Damaged:
- Broken glass (cracks, chips, shattered pieces)
- Crushed boxes with product damage
- Missing components from manufacturing defects
- Scratched or dented vaporizers/devices
- Products not functioning as described
What We DON’T Consider Damage:
- Cosmetic box damage with intact product
- Minor packaging wear from shipping
- Expected manufacturing variations (hand-blown glass)
Step-by-Step Damaged Item Process
Step 1: Document Damage Immediately
When you receive a damaged package:
- Don’t discard packaging (we need photos for carrier claims)
- Take photos showing:
- Exterior box damage
- Product damage from multiple angles
- All pieces/components
- Packing materials condition
- Note damage on delivery receipt if signing for packages
Step 2: Contact Customer Service Within 48 Hours
Email sales@iseverything420.com with:
- Order number
- Product name
- Photos of damage (3-5 clear photos)
- Brief description of damage
Step 3: Receive Immediate Response
Customer service responds within 24 hours (often within hours) with:
- Apology for inconvenience
- Confirmation replacement will ship
- Prepaid return label for damaged item
- Tracking number for replacement (ships within 24 hours)
Step 4: Return Damaged Item
- Use prepaid label to return damaged product
- Package securely (we file carrier claims for reimbursement)
- Ship within 14 days of receiving replacement
No Rush: We ship replacements before receiving damaged returns. Take your time packaging damaged items properly for return.
Why “No Questions Asked”?
Damage during shipping isn’t your fault—it’s a carrier issue or packaging issue. Either way, it’s our responsibility to make it right immediately.
We’ve replaced:
- $500 custom bongs shattered in transit
- $400 vaporizers that stopped working after one use
- $200 glass pieces with manufacturing defects
- $50 grinders missing components
Every single time: Replacement shipped within 24 hours, full refund if preferred, zero hassle for customers.
Read how we handle damaged package replacement from start to finish with real customer stories showing our damage claims process.
Lost Package Investigations: We Track Down Missing Orders
What Happens When Tracking Shows “Delivered” But You Didn’t Receive It
USPS and UPS occasionally mark packages “delivered” prematurely or deliver to wrong addresses. Everything420 investigates every lost package claim until resolved.
Lost Package Investigation Process
Step 1: Check Common Delivery Locations
Before filing claims, check:
- Front porch/doorstep (most common)
- Back door or side entrance (carriers use less visible spots)
- Mailbox area (sometimes placed near but not in mailbox)
- Package room (apartments/condos)
- With neighbors (carriers occasionally deliver to adjacent addresses)
- Inside screen door or garage (if accessible)
Step 2: Verify Delivery Address
Confirm shipping address on order confirmation matches your actual address. Typos occasionally result in deliveries to similar addresses nearby.
Step 3: Contact Customer Service
If packages don’t appear within 24 hours of “delivered” status:
- Email sales@iseverything420.com with order number
- Provide tracking number showing “delivered”
- Confirm delivery address is correct
- Note any package theft history in your area
Step 4: Everything420 Investigates
We immediately:
- File carrier investigation request
- Request GPS delivery coordinates from carrier
- Check delivery photo (if available from carrier)
- Contact local post office or UPS depot directly
- Request carrier recheck delivery location
Step 5: Resolution Within 5-7 Business Days
If Package Located:
- Carrier delivers to correct address
- Investigation closes
- No action needed
If Package Confirmed Lost/Stolen:
- We ship replacement at no cost
- File insurance claim with carrier
- Provide tracking for replacement shipment
- Original package belongs to you if it appears later (free duplicate)
If Investigation Inconclusive:
- We ship replacement after 7 business days
- Customer receives product regardless of investigation outcome
- We absorb loss and continue carrier insurance claim
Package Theft Protection
Everything420 doesn’t hold customers responsible for stolen packages. If tracking shows delivery but packages vanish:
Our Policy:
- Replace stolen packages at no cost
- No police report required
- No deductible or fees
- Ship replacement immediately after investigation period
Prevention Tips:
- Request signature confirmation for orders over $200
- Use USPS Hold for Pickup (collect at post office)
- Install doorbell cameras or security cameras
- Ship to workplace if home delivery is risky
- Add delivery instructions in checkout (“leave behind side gate”)
See our complete lost package recovery guide for detailed investigation timelines and theft prevention strategies.
No Restocking Fees: Industry-Leading Policy
Why Most Smoke Shops Charge Restocking Fees
Industry standard restocking fees range from 15-35% because:
- Processing returns costs money (labor, inspection, repackaging)
- Returned products can’t always resell at full price
- Some customers abuse return policies (bracket buying, buyer’s remorse)
These are legitimate business concerns—but not customer problems.
Everything420’s Zero Restocking Fee Guarantee
We charge zero restocking fees for these reasons:
Customer Trust Matters More Than Maximizing Revenue: Charging 25% restocking fee on a $200 vaporizer return ($50 fee) might recover costs—but destroys trust and guarantees that customer never orders again.
Returns Are Part of E-Commerce: Online shopping means customers can’t physically inspect products before purchase. Returns are inevitable and necessary for customer confidence.
We Build Costs Into Pricing: Our pricing accounts for return processing costs. We don’t surprise customers with hidden fees at return time.
Happy Customers Return: Customers who experience hassle-free returns often reorder different products. The $50 we “lose” on restocking fees generates $500+ in lifetime customer value.
What This Means for You
Return a $300 vaporizer: Receive full $300 refund (minus return shipping you pay)
Return a $150 bong: Receive full $150 refund
Return multiple items: Each item refunded at full purchase price
No fine print, no exceptions, no surprise fees.
Warranty Claims: Manufacturer Support
Understanding Product Warranties
Warranties cover manufacturing defects and premature failures—not damage from misuse or accidents.
Manufacturer Warranties (Varies by Brand):
- Puffco: 1-year limited warranty
- PAX: 10-year warranty
- Storz & Bickel: 2-3 year warranty (varies by product)
- GRAV Labs: 90-day breakage warranty
- Most vaporizers: 1-2 year warranties
Everything420’s Role in Warranties:
We facilitate warranty claims but don’t control manufacturer warranty policies. Here’s how we help:
Step 1: Contact Everything420
- Email sales@iseverything420.com with product issue description
- Provide order number and photos of defect
- We verify purchase and product authenticity
Step 2: Determine Warranty Coverage
- We review manufacturer warranty terms
- Assess whether issue qualifies for warranty
- Advise whether to file with manufacturer or return to us
Step 3: Facilitate Warranty Process
For Issues Within 30 Days:
- Return directly to Everything420 for immediate replacement
- Faster than manufacturer warranty process
- No dealing with manufacturer customer service
For Issues After 30 Days:
- We provide warranty registration information
- Connect you with manufacturer customer service
- Provide proof of purchase documentation
- Follow up to ensure manufacturer honors warranty
Step 4: Manufacturer Replacement
Most brands offer:
- Free replacement units for defects
- Repair services for repairable issues
- Advanced replacement (send new before receiving defective)
Everything420 follows up with customers to ensure manufacturers fulfill warranty obligations. If brands refuse valid warranty claims, we escalate with manufacturer representatives on your behalf.
Return Success Stories: Real Customer Experiences
Case Study 1: Wrong Size Bong Ordered
Customer Situation: Sarah ordered an 18″ beaker bong but realized after delivery she wanted the 12″ version for easier storage.
Resolution:
- Contacted customer service via email
- Received RMA within 2 hours
- Shipped 18″ bong back (paid $8 return shipping)
- Received $30 refund (price difference between sizes)
- 12″ bong arrived 3 days after warehouse received return
Total Time: 8 days from initial contact to receiving correct size
Customer Feedback: “No hassle whatsoever. They made exchanging so easy I’ll definitely order again.”
Case Study 2: Shattered Glass on Arrival
Customer Situation: Marcus ordered a $280 GRAV Helix bong that arrived with the chamber completely shattered.
Resolution:
- Sent photos of damage via email at 10 AM
- Received response by 2 PM same day
- Replacement shipped same day with expedited shipping
- Prepaid label arrived for returning damaged bong
- New bong arrived in 2 days
Total Time: 2 days from damage report to replacement arrival
Customer Feedback: “I expected a fight about who was responsible. Instead, they just immediately shipped a replacement. That’s customer service.”
Case Study 3: Vaporizer Stopped Working After 2 Weeks
Customer Situation: Jennifer’s PAX 3 vaporizer stopped heating after 14 days of normal use.
Resolution:
- Contacted Everything420 (within 30-day window)
- Customer service tested remotely via video call
- Confirmed device defect
- Shipped replacement PAX 3 immediately
- Connected Jennifer with PAX warranty registration
- Defective unit returned with prepaid label
Total Time: Replacement arrived in 3 days; defective unit returned at customer’s convenience
Customer Feedback: “They could have told me to deal with PAX directly since it was a manufacturer defect. Instead, they sent a replacement immediately and handled all the warranty stuff. Incredible.”
Read more customer testimonials about our return process and see real experiences from our Trustpilot reviews.
Frequently Asked Questions About Returns
What is Everything420’s return policy timeframe?
Everything420 offers a 30-day return policy from delivery date. Returns initiated within 30 days receive full refunds minus return shipping costs (you pay return shipping for non-defective items). No restocking fees apply to any return.
Does Everything420 charge restocking fees?
No. Everything420 charges zero restocking fees on all returns for any reason. The refund you receive equals exactly what you paid for products. This no-restocking-fee policy applies to all returns including changed mind, wrong item ordered, or products that don’t meet expectations.
How do I return an item to Everything420?
Contact customer service via email at sales@iseverything420.com with your order number and return reason. You’ll receive an RMA number and return address within 24 hours. Ship items in original packaging with all accessories included. Refunds process within 1-2 business days of warehouse receiving returns.
Can I exchange items instead of returning?
Yes. Everything420 processes exchanges for different sizes, colors, brands, or product tiers. Contact customer service specifying desired replacement product. For defective items, we cross-ship replacements before receiving returns for fastest resolution. Price differences are charged or refunded accordingly. See our detailed exchange policy.
What if my package arrives damaged?
Contact Everything420 within 48 hours with photos of damage. We immediately ship replacements at no cost—no questions asked. You’ll receive prepaid return labels for damaged items. Replacements ship within 24 hours of damage report regardless of cause. Learn more about our damaged item policy.
Does Everything420 cover return shipping costs?
Everything420 covers return shipping for defective or damaged items via prepaid labels. For non-defective returns (changed mind, wrong item ordered), customers pay return shipping. We recommend USPS Priority Mail ($8-12) or UPS Ground with insurance for items over $100.
Can I return used vaporizers or glass pieces?
No. Health and sanitation regulations prevent reselling used smoking accessories. Unopened, unused products in original packaging qualify for returns. However, if used products are defective or damaged on arrival, they ARE returnable/replaceable under our damaged item policy.
How long do refunds take to process?
Refunds process to original payment methods within 1-2 business days of warehouse receiving returns. Credit/debit cards reflect refunds in 3-5 business days. PayPal and Shop Pay show refunds in 1-2 business days. Total timeline is 7-12 days from return shipment to refund posting.
What if my order never arrives?
Contact Everything420 if tracking shows “delivered” but you didn’t receive packages. We immediately investigate with carriers using USPS tracking or UPS tracking, request GPS delivery coordinates, and file lost package claims. If investigations confirm packages are lost/stolen, we ship replacements at no cost within 7 business days. See our lost package process.
Are warranty claims handled by Everything420 or manufacturers?
Issues within 30 days return directly to Everything420 for immediate replacement—faster than manufacturer warranty processes. Issues after 30 days typically process through manufacturer warranties. Everything420 facilitates warranty claims, provides proof of purchase, and advocates for customers with manufacturers.
Return With Complete Confidence
Everything420’s return policy reflects our commitment to customer satisfaction: 30-day returns, zero restocking fees, immediate damaged item replacement, and hassle-free exchanges that put your needs first.
You’ve read the complete policy. You understand the process. Now shop with confidence knowing returns are simple if products don’t meet expectations.
Over 800,000 customers have experienced our hassle-free return process. Our A+ Better Business Bureau rating and 4.7-star Trustpilot reviews confirm we deliver on our customer-first promises.
Visit our complete FAQ for answers to all your questions about ordering, shipping, product authenticity, and more.
🛒 Shop Risk-Free With 30-Day Returns
Browse 5,000+ smoking accessories with confidence
✓ 30-day return window
✓ Zero restocking fees ever
✓ Immediate damaged item replacement
✓ Free return shipping on defects
✓ Hassle-free exchanges
✓ No questions asked policy
Shop by Category:
- Premium Vaporizers – Full warranty coverage
- Glass Bongs & Water Pipes – Breakage protection
- Dab Rigs – Quality guaranteed
- All Products – Risk-free shopping
📧 Questions About Returns?
Email us: sales@iseverything420.com (Response within 3-24 hours)
Our customer service team handles:
- Return authorizations and RMA numbers
- Exchange requests and processing
- Damaged item claims and replacements
- Lost package investigations
- Warranty facilitation with manufacturers
📋 Return Policy Resources
- How We Handle Damaged Packages (No Questions Asked)
- Lost Package Tracking and Replacement Process
- How to Cancel Your Order (Before & After Shipping)
- Exchange Procedures Explained Step-by-Step
Order from Everything420 where “satisfaction guaranteed” isn’t marketing—it’s proven through zero restocking fees, immediate damaged item replacement, and 10 years of hassle-free returns that prioritize your confidence over corporate profit.
Related Articles:
- Damaged Package? Here’s How We’ll Fix It (No Questions Asked)
- Lost Package? Here’s How We Track It Down & Make It Right
- How to Cancel Your Everything420 Order (Before & After Shipping)
- How to Exchange Items: Step-by-Step Exchange Process